Terms & Conditions

Terms & Conditions

For any enquiries please reach out to us by phone on (02) 63611001.

Business hours are from Monday to Friday between 9am and 5pm.

Private pet cremation is for pets up to 100kg. Livestock 100kg and under may incur additional fees.

All pets and livestock over 100kg will require a Horse & Livestock cremation service horse/livestock cremation service. Livestock is classified as farm type animals such as horses, cows, alpacas, goats, sheep, pigs. The classification of animal is at the discretion of Pets at Peace Central West. Please speak with our Care Team for livestock and horse cremation costs.

All horses and livestock are cremated individually.

Transfer of horse or livestock animals into our care is during business hours. Additional charges apply for after-hours transfers and transfers on weekends and public holidays. For travel over 6 hours from South Windsor an overnight fee may be incurred.

Pets at Peace Central West reserve the right to deny the collection of a horse or livestock animal that has been deceased for over 24 hours or passed in conditions that could present a potential health or safety risk for staff/equipment.

No further discounts will apply. Not in conjunction with any other offer. All prices include GST. Pricing is subject to change.

Cremated ashes are returned to vet or home during business hours. All pets are cremated individually. Transfer of the deceased pet to/from home incurs a $150 charge. Additional costs for after-hours, weekends and Public Holidays apply. Horse and livestock collection prices are dependent on the size of your horse and your location, please speak with our team for further details. 

Keepsakes, memorial items, and jewellery items are all available at an additional cost.

The return vessel available in the standard pet cremation is a choice of velvet drawstring bag, standard tin, niche box, or biodegradable box. No other vessels are included.

No further discounts will apply. Not in conjunction with any other offer. All prices include GST. Prices subject to change.